bee365 Privacy Policy

bee365 ("we", "our", "platform") operates a trusted online sports betting and casino platform for users in Bangladesh. We place the highest importance on our users' privacy and are committed to protecting your personal information.

This privacy policy ("Policy") applies to personal information collected while using the bee365 website bee365.cam. Compliance with the terms set out in this policy is mandatory for every registered user. By using this website, you are considered to have agreed to this privacy policy.

When opening an account and using services on bee365, we may collect the following types of personal information:

• Identity Information: Full name, date of birth, national ID number or passport number, gender.
• Contact Information: Mobile number, email address, residential address.
• Financial Information: bKash, Nagad, Rocket, or Upay number, transaction history, deposit and withdrawal records.
• Technical Information: IP address, device type, operating system, browser information, cookies and session data.
• Usage Information: Gaming history, betting records, time spent on the site, preferred game categories.
• Communication Information: Live chat messages, email correspondence, support tickets.

We collect only the information necessary for providing services, verifying identity, processing financial transactions, and ensuring security.

We collect your information in the following ways:

• Directly Provided: Information you provide yourself during account registration, identity verification (KYC), completing deposit and withdrawal forms, and when contacting support.
• Automatically: Information collected automatically via cookies, web beacons, and similar technologies while you browse our website.
• From Payment Gateways: Relevant financial information when transactions are completed through bKash, Nagad, Rocket, and Upay.
• From Third Parties: From authorised third-party verification services for fraud prevention, age verification, and identity confirmation.

bee365 uses your personal information for the following purposes:

1. Account Management: To create, verify, and manage your account.
2. Service Delivery: To provide gaming services, sports betting, casino, and other products.
3. Financial Transactions: To process deposits, withdrawals, and bonuses.
4. Identity Verification and Age Confirmation: To ensure services are available only to those aged 21 or above.
5. Customer Service: To respond to your questions, complaints, and support requests.
6. Security and Fraud Prevention: To detect and prevent suspicious activity and to maintain account security.
7. Legal Obligations: To comply with applicable laws and regulations.
8. Service Improvement: To analyse user experience and improve the platform.
9. Promotional Communication: With your consent, to send information about special offers and promotions.

In limited and specific circumstances, bee365 may share your information with the following parties:

• Payment Service Providers: bKash, Nagad, Rocket, Upay — only the information necessary to complete transactions.
• Technology Partners: Game software providers (such as Pragmatic Play, JILI, PG Soft, Spribe, Evolution Gaming) — solely for operating gaming services.
• Verification Services: Authorised KYC services for confirming identity and age.
• Legal Authorities: As part of valid legal directives, court orders, or legal proceedings.
• Business Transfers: In the event of a company merger or acquisition, subject to prior notice to you.

Outside of the above cases, we do not share your information with any other party. Every third party is required to maintain the same standard of privacy and security with your information.

The bee365 website uses cookies and similar technologies. Cookies are small text files stored on your device that help improve your browsing experience.

We use the following types of cookies:

• Essential Cookies: Indispensable for managing login sessions and keeping core services functional.
• Functional Cookies: To remember your preferences and settings.
• Analytics Cookies: To collect information for understanding and improving website usage.
• Security Cookies: To help detect and prevent fraud.

You can control or disable cookies through your browser settings. However, disabling certain cookies may cause some website features to not work correctly.

bee365 has adopted industry-standard security measures to protect your personal and financial information:

• SSL Encryption: All data exchanged between our website and servers is protected through 256-bit SSL encryption.
• Data Encryption: Stored sensitive information is kept in an encrypted state.
• Access Controls: Only authorised staff can access personal information on a need-to-know basis.
• Firewall and Intrusion Detection: Regular security audits and threat monitoring.
• Two-Factor Authentication: An additional layer of security for account access.
• Secure Payment Processing: All financial transactions are conducted through secure channels.

We follow cybersecurity best practices and regularly review and improve our security infrastructure.

bee365 retains your personal information only for as long as necessary. The retention period depends on:

• The type of information and the purpose for which it was collected.
• Legal obligations and regulations — financial transaction records are generally retained for a set period in accordance with legal requirements.
• The need for dispute resolution or legal claims.

Even after your account is closed, certain information may be retained for a set period to meet legal and regulatory requirements. Once that period has passed, the information is securely deleted or anonymised.

As a user of bee365, you have the following rights over your personal information:

• Right to Access: You can find out what information we hold about you and for what purpose it is being used.
• Right to Rectification: You can request correction of inaccurate or incomplete information.
• Right to Erasure: In certain circumstances you can request deletion of your information, although it may not always be possible to delete all information due to legal obligations.
• Right to Restrict Processing: In certain circumstances you can request that processing of your information be restricted.
• Right to Opt Out of Promotional Communication: You can opt out of promotional messages or marketing communications at any time.
• Right to Lodge a Complaint: If your privacy rights are violated, you can contact us.

To exercise any of your rights, contact our support team via live chat or email.

bee365 services are intended only for those aged 21 or above. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that information from a minor has been collected by mistake, we will immediately delete that information and close the relevant account.

We take age verification steps during account registration. If you believe a minor is using our services, please inform our support team immediately.

Our servers and infrastructure may be located in various countries. As a result, your information may be processed or stored outside Bangladesh. In such cases we ensure that:

• Data transfers are carried out under appropriate protection measures.
• The receiving party provides privacy protection equivalent to this policy.
• All transfers follow industry-standard security protocols.

bee365 reserves the right to change or update this privacy policy at any time. For significant changes, we will:

• Display a prominent notice on the website.
• Send a notification to your registered email.
• State the date of the update in the opening section of the revised policy.

Continuing to use our services after a policy change will be taken as your agreement to the revised policy. We therefore recommend reviewing this page regularly.

bee365 believes in responsible gaming. To this end, we analyse your gaming history data to identify early signs of problematic gaming behaviour and provide appropriate support. This analysis is solely for your protection and is never shared with third parties.

To learn more about responsible gaming, visit our Responsible Gaming page.